Getting started

• Founders: publish your first story, then launch a campaign or subscription when ready.
• Supporters: follow founders to see updates, then support with a one-off payment or subscription (when enabled).

Payments & receipts

• After checkout, you should return to Nichapy automatically.
• If you don’t see an updated status, refresh the page after 5–10 seconds.
• For missing receipts, contact support with the email you used at checkout and the approximate time of payment.

Subscriptions & billing

• Subscriptions may renew automatically until cancelled.
• To manage billing, use your account billing page where available.
• If you’re stuck in a “success” redirect loop, tell support the URL you landed on and your session ID (if shown).

Founder payouts

• Payout availability can depend on settlement timing and risk checks.
• When enabled, payout requests can be reviewed by Super Admin before completion.
• If a payout request is approved or rejected, your wallet view should update shortly.

Troubleshooting

• Can’t sign in: confirm you’re using the correct email and try again. If you used Google sign-in previously, use the same method.
• Profile not saving: try refreshing and saving again. If it persists, tell us the browser, the page URL, and what field you edited.
• App keeps reloading: open DevTools Console and send us the first red error line.